Location:
Remote with occasional on-site visits in Austin, Texas. Applicants must reside in or near Austin to qualify.
About Parried:
At Parried, we are more than just an IT services provider; we are the backbone of our clients' technological infrastructure. As a rapidly growing managed IT services company, we excel in proactive monitoring, maintenance, and comprehensive systems management. We offer a dynamic environment that fosters growth, and we seek creative, talented, and personable individuals eager to advance their careers with us.
Discover more about our culture and opportunities by visiting
Role Overview:
As an IT Support Technician at Parried, you will be pivotal in providing advanced technical support and tackling complex issues related to computer hardware, software, networks, servers, and cloud technologies. Your role involves monitoring, managing, and maintaining IT systems, collaborating with team members, and delivering high-quality customer service by resolving technical problems and documenting the troubleshooting process efficiently.
A typical day includes handling our support call queue, making and receiving calls to address client IT issues, and managing support tickets from inception to resolution. This role requires a proactive approach to identifying, analyzing, and solving technical challenges. It offers a dynamic work environment where you are continually learning and growing.
Responsibilities:
Key Qualifications:
Requirements:
Benefits:
At Parried, we hire the best talent based on job-related criteria. We strongly encourage individuals from diverse backgrounds to apply and contribute to our welcoming community.